BILLING

Refund Policy

Effective date: 30 July 2026

This Policy applies to paid OsteoMaster subscriptions purchased through Paddle.

14-day initial-purchase window

You may request a full refund within 14 calendar days of your first paid subscription purchase, provided the request relates to that initial purchase. To request a refund, email osteomaster.luo@gmail.com from the account email address and include your Paddle transaction reference if available.

Renewals and cancellations

Subscription renewals are not refundable except where required by applicable law or where we determine that a billing error occurred. You can cancel at any time through the billing portal. Cancellation prevents the next renewal and your paid access continues until the end of the current paid period.

Annual-to-monthly changes

An Annual subscriber may schedule Monthly billing to begin on the next annual renewal date. The Annual plan remains active until that date. This change does not create a refund, credit, or charge at the time it is scheduled; the Monthly subscription is charged using the saved payment method when the Annual period ends.

How refunds are handled

Approved refunds are issued to the original payment method through Paddle. Refund timing depends on the payment method and financial institution. Paddle may review refund requests as part of its payment and compliance processes.

Statutory rights

This Policy does not limit rights that cannot be waived under applicable consumer-protection law. If local law gives you more favorable rights, those rights apply.

This is the agreed 14-day refund-policy draft for the Sandbox launch. Obtain qualified legal advice before enabling live payments.